Buy Best Essays Financial Policy

BuyBestEssays.com has developed very simple regulations regarding refunds of the money paid for our services. Our Money Back Guarantee is valid for any paper ordered at BuyBestEssays.com. All money back requests are to be submitted to [email protected] email. Please, be very specific in your complaint and give all relevant details to speed up the refund process.

Basic Regulations

If you are not satisfied with the quality of your order, you canfile a complaintand senda money back request. Every complaint is analyzed by the Dispute Department (DD) according to our regulations. Please note, that over 90% of all BuyBestEssays.com customers like the quality of our writing. If some minor issue appears while our writer is working on your order, it can be resolved with a revision request. But if you are not satisfied with the paper received from BuyBestEssays.com after revision, feel free to start a dispute. The information below will give you more details in regards to the dispute process.

  • BuyBestEssays.com DD will analyze your money back request within a week. Most of the requests are answeredwithin 2-3 days. Some challenging issues might take a week or longer. Please make yourself available for e-mails and/or call of our support. We might need some additional information to finalize the review process. You will be informed about thedecision as soon as we finish. Your money is refunded back to you if your claims are justified.
  • All money back requests are to be submitted within 14 days from the deadline. Late refund requests are not considered.
  • If you had to pay VAT, we will not be able to have it refunded. VAT goes directly to the payment system you have chosen. BuyBestEssays.com doesn’t receive VAT money, so can not refund it. All disputes are analyzed in accordance with the prices mentioned on our web-site.
  • We can only refund the exact amount you paid to BuyBestEssays.com, please refer to your bills or credit card info for additional information. Alternatively you can log into your private account at our site and check your order information there. Our support will gladly assist you with any further questions.

Money Back Guarantee is fully applicable for those orders that were:

  • Paid twice. Double payments are to be reported to our Support Team. Please, do not forget to specify the order ID of the wrong payment and as much details as possible to speed up the process. We monitor all orders submitted at BuyBestEssays.com and if our support member will start refund process immediately.
  • Never assigned to the writer. We assign orders only to qualified writers to guarantee professional approach to your task. Most of the order are successfully assigned in a matter of minutes. While other assignments are too challenging to be completed by our writers for some reason, e.g. the deadline is too short for the task, the task demands very special skills or programs, etc Our Support will inform you ASAP that your order can not be assigned to any available writer and will initiate the refund process. Such orders are always fully refunded. Moreover, we give adiscount toapologize for the inconvenience.
  • Plagiarized. We check all papers withplagiarism tools. Several sophisticated scannersguarantee each order to be fully authentic. According to professionals, up to 7% of any text can be recognized as suspicious by the plagiarism scanners. Some citations, names, places,etc are often detected as unoriginal content. Universities use turnitin.com to get the most reliable results, so this might be your case. We could have missed some problem that was not tracked by any our anti-plagiarism tools. To apply for a refund, always send your Turnitin reportdemonstrating plagiarized content. If your paper was proved to be plagiarized, your money will be paid back to you.

Money Back Guarantee is partially applicable:

  • For late orders. We stick to the deadlines. BuyBestEssays.com Support Team is immediately notified buy the system about anyorder that is approaching its deadline.We get in touch with the writer and prompt for the submission of the paper. Some unforeseen circumstances, like internet connection problems, cause occasional late submissions. We always offer partial refund to cover the price difference between actual submission and ordered deadline. Unfortunately, some papers are submitted late for the reasons completely dependent on the customer’s good will. Missing or incomplete instructions, wrong attachments, no availability for communication with our Support Team might be some of such reasons. Our Dispute Department always provides complete analysis of the situation to find the best solution.If thedeadline was extended after your approval, partial refund for late submission can not be applicable.
  • For late revisions. All customers are eligible for, on conditionthat initial order instructions remainunchanged. Revisions are to be finished within 24 hours. Please submit a request to our Support Department if you need shorter deadline for your revision. We can not guarantee that your revision can be finished earlier, than regular deadline, but we will make every effort to speed up the process. Revisions and refunds are not to be requested simultaneously. You can submit money back request for a revision completed later than 24 hours.
  • Low quality of writingBuyBestEssays.com cares about every customer. We make sure that your order is assigned to the most qualified writer, then carefully edited and scanned for plagiarism. Unfortunately, there might be some situations when our customers are still not pleased with the quality of the delivered papers. We hope to see you among our returning customers and will consider your case with great care and attention to details.

Some customer choose to submit a refund request for such reasons:

  • You wish to cancel your order – You can have 100% refund on any order if no writer was assigned to it yet. If you changed your mind or decided that your paper is no longer needed, please get in touch with our Support Team ASAP. Otherwise, only partial refund might be given. You can get part of your money back, if the order is cancelled within 50% of chosen deadline. Many writer tend to complete papers earlier and submit them well before the deadline. If the order is sent to you the sale can notbe refunded or cancelled without any good reason.
  • Your writer used wrong academic writing or citation style. Refunds are not given for minor issues. FREE VIP editing services are provided instead. Special discount can be issued as a compensation.
  • Your writer haven’t met all order requirements. Our customer are eligible for FREE revisions of all papers. Most of minor problems are successfully solved with revisions. Some writers might find that your requirements are too challenging, then your order is reassigned to more qualified writer. FREE revisions and reassigns are offered for initial instructions submitted when placing your order. If your order deadline has not passed, you will be offered a revision or reassignment, refund requests are submitted only after the deadline.
  • Your order is written on wrong Academic level – if you find that your writer failed to write on appropriate level, please submit a complaint to the Dispute Department. You can be offered partial refund or a special discount to compensate the difference.Unfortunately, no refunds are offered for papers ordered at High school level and instructions given at higher levels.
  • Your writer failed to provide additional services or provided them on inappropriate level – additionaloptions are not refunded separately.Our DD can not review VIP service refund request or UK writer additional option without any complaints regarding writing quality.

Get in touch with BuyBestEssays.com Live Support if you need any further information. Our representative will either find prompt solution to your problemor assist with filing a refund request.